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FAQ (Frequent Asked
Questions)
- What happen if I selected an item and
put into the shopping cart but do not
proceed for a period of time?
Merchandise that has been put on the
shopping cart will be reserved for a
period of 4 hours for further execution by
user. After this period, the merchandise
would be taken out from the cart (quantity
be reduced to 0 upon checkout) and be
available for other customers.
- When will I be billed?
Your credit card will not be billed until
your order is ready to be shipped out.
Please note that all products are subject
to availability.
- Do I have a choice in currency payment?
At toner2u.my , we only transact in RM
Ringgit Malaysia.
- What if I want to return my product?
Please refer to our
Returns
Policy
- Is my privacy protected?
Please refer to our Privacy
Policy.
- Is my credit card information secure on
the Internet?
We work to protect the security of
your information during transmission by
using Secure Sockets Layer (SSL) software,
which encrypts information you input. As
for credit card information that you
entered during the purchasing process, it
would pass through our site to payment
provider that we used; it is invisible to
us.
Please refer to our Privacy
Policy for more details.
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Where do you deliver?
Delivery of goods are currently limited to
Malaysia and Singapore only.
However,
we do deliver toner to other countries
from time to time with special
arrangement. Do contact us at [email protected]
for information on shipping charges to
other countries.
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Do you accept cheque payment ?
Basically, the products on the site can
only be purchased and paid online using
VISA Card, MasterCard, Maybank2U, RHB
Online, PosPay, Hong Leong Online,
Alliance Online and Mobile Money. You will
not be able to complete the transaction
without choosing a payment gateway.
If you wish to payment via cheque, you
will have to follow the procedure below:-
Email us the list of products that you
wish to purchase.
We will reply you with the total amount
payable and the details of our bank
account. You will need to pay us via
cheque by either sending us the cheque or
deposit it into our account and then fax
the deposit slip to us to +60-3-89440665.
Once payment is cleared, we will
deliver the products.
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Will I will be able to view the total
Shipping Charges when I checkout ?
Yes.
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How soon can I expect the goods after I
purchased online ?
The goods will be delivered within 7 days
from the date of your order. In the event
that some of the products that you have
purchased run out of stock, we will
contact you to inform you.
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How will the purchased items be
delivered ?
Depending on the weight, size and location
of delivery, we will use courier
services or our delivery van or third
party transport services to deliver your
goods.
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